REGISTRANT TERMS & CONDITIONS

Last Updated: October 15, 2025

Welcome to IntroVet™ ("IntroVet", "we", "us" or "our" as context dictates). We are pleased to offer you our continuing education products and their related sites, services, applications, and tools (collectively, the "Services").

The terms set out below (these "Terms of Use") in combination with our Privacy Policy, which is incorporated by reference and available on our website, govern your use of the Services. Please read these Terms of Use carefully, as they are legally binding and contain important sections regarding fees, liability, dispute resolution, and termination.

By using the Services, you confirm that you accept these Terms of Use and that you agree to abide by them. If you do not agree to these Terms of Use, you must not use our Services. Any continued use of the Services will be considered as your consent and agreement to these Terms of Use.
The word "you" in these Terms of Use refers to the person who is subscribing to our Services, acting solely for that person's own benefit or acting on behalf of others, including a corporation or other legal entity ("Other Persons"). If you are acting on behalf of Other Persons, you (1) are binding them to the obligations of these Terms of Use, and (2) warrant that you have the authority, actual or implied, to bind such Other Persons to these Terms of Use. You will also have the obligation to ensure all Authorized Users (as defined below) follow these Terms of Use.

1. Definitions

• Account means a user's account that was registered on our Website and created for the purposes of accessing our Services.
• Aggregated Information means all information derived from your use of the Services, including without limitation, usage information, data and other content, provided however, such information will not be able to reveal an Authorized User or your identity.
• Authorized User means someone who has been designated by you to access the Services.
• Content means any and all content featured or displayed throughout the Services, including without limitation: (a) IntroVet's trademarks, service marks, logos, brands, and brand names, trade dress and trade names and other distinctive identification; (b) information, data, materials, interfaces, computer code, databases, products, services, software applications and tools, text, documents, articles, opinions, images, photographs, graphics, video recordings, audio recordings, sounds, designs, and features; and (c) the design, structure, selection, compilation, assembly, coordination, expression, functionalities, applications, look and feel, and arrangement of any content contained in or available through the Services; (d) information relating to individual use of the Services, including but not limited to other users’ names or likeness, the content of individual classes, courses, workshops, webinars and conferences, transcripts of the individual classes, courses, workshops, webinars, and conferences.
• Credentials means account log-in and other details which are relevant to your subscription, registration, and your access to Services.
• Customer Input means any content submitted or otherwise shared by you in the course of provision of Services, including suggestions, modifications or other actions undertaken by you or is otherwise shared with users through the Services.
• Event means any live continuing education program, conference, webinar, workshop, course, session, presentation, and class offered by IntroVet.
• Intellectual Property means inventions, discoveries, or improvements (whether patented or able to be patented and whether or not reduced to practice), including patents, patent applications, certificates of invention, utility models, continuations, continuations-in-part, provisionals, divisions, reissues, renewals, re-examinations and extensions thereof; trade secrets, know-how, designs, methodologies, processes, rights in data, and similar rights; the protection of works of authorship or expression and copyright (whether or not registered); trademark, trade names, service marks, logos, domain names and trade dress; and similar rights under any laws or international conventions throughout the world, whether now existing or hereafter arising or developed.
• Intellectual Property Rights means any rights pertaining to Intellectual Property.
• Law means any statute, ordinance, regulation, rule, code, constitution, treaty, common law, governmental order or other requirement or rule of law of any governmental authority.
• Services means the IntroVet website (www.introvetce.com), courses, and conferences, and includes, without limitation, related mobile websites, microsites, mobile applications, IntroVet profiles on social media sites, and any other onsite, print, or digital services, properties, or software programs operated or used by IntroVet to provide its online resources and functionality and onsite conferences.
• Subscription means the purchase of our Services, either through the registration form on the Website or by contacting us, and "Subscription Period" means the time you are entitled to use the Services as set out in your membership or Subscription.
• Website means www.introvetce.com and any subdomain of such website, any mobile application for such website, or any other website operated by us in connection with the Services.

2. Service Offering and License Grant

Subject to your payment of applicable fees and your compliance with these Terms of Use, we grant you a non-exclusive, non-transferable, and non-sublicensable right to access and utilize the Services. This license is granted for a period beginning on the date of your acceptance of these Terms of Use and ending on the earlier of: (a) the date we notify you of our termination of these Terms of Use; or (b) the date you notify us of your termination of these Terms of Use.

You may use the Services and Content for your noncommercial personal use and for no other purpose. Licenses for viewing any Continuing Education ("CE") program will be subject to the terms of the applicable subscription or one-time purchase.

3. User Accounts and Responsibilities

3.1 Registration and Account Set-Up

To access our Services, you must provide accurate contact information (including full legal name and valid mailing address) and financial information. This information is used for billing purposes and to fulfill your registration or Subscription orders. You are responsible for managing your Credentials and must promptly inform us of any changes to the information provided to ensure effective communication.

To access our Services, you must also certify your eligibility at the time of each registration. Only veterinary professionals, either actively employed or retired, are permitted to access our Services. For this purpose, Veterinary Professional is defined as: licensed veterinarians, veterinary technicians, veterinary nurses, veterinary administrators, veterinary assistants, veterinary support staff, veterinary industry members, and students in any of the above disciplines.

3.2 Eligibility and Accuracy of Information

By registering for or participating in any course, you affirm that all information provided during registration is accurate and complete. We reserve the right to verify the accuracy of any information submitted, INCLUDING YOUR ELIGIBILITY TO RECEIVE OUR SERVICES.

If we determine, at our sole discretion, that false, misleading, or incomplete information has been provided, or that a participant does not meet the eligibility criteria for a course or program, we may suspend or terminate the participant’s account and/or cancel registration without refund.

This policy ensures the integrity, safety, and fairness of our educational programs for all participants.

3.2 Credentials Management and Security

You are responsible for properly protecting your login information, including your username and password, from use by third parties. You will: (1) keep your Credentials strictly confidential and secure; (2) only share such Credentials with those who are authorized to access Services on your behalf as Authorized Users and ensure such persons abide by these Terms of Use; and (3) inform us immediately if the confidentiality of any part of your Credentials has been compromised.

3.3 Prohibition on Account Sharing

Sharing of accounts is a violation of these Terms of Use and is subject to immediate cancellation of your Account without refund. Individual accounts are for that individual only. Veterinary professionals may register in groups for certain Services, and may receive a discount for doing so. An individual account will be made for each member of the group. Contact IntroVet or visit our For Teams page for full details.

3.4 Suspicious Activity
If we suspect any unauthorized access to your Account or that there is suspicious activity in relation to your Account, we retain the right, but do not have the obligation, to suspend your Account and take any other related action as we deem reasonable. You agree to assist in executing such actions, which may involve your resetting of passwords or taking other required measures. This provision grants IntroVet the discretionary power to act in its own interest to protect platform integrity without creating a legal duty to monitor user accounts, thereby limiting potential liability for security incidents originating from compromised user credentials.

4. Financial Terms, Subscriptions, and Payments

4.1 Forms of Payment

Visa, Mastercard, and American Express are accepted forms of payment. Cash is NOT an accepted form of payment for registration. Your placement in any course or event will not be guaranteed until payment in full is received.

4.2 Fees and Taxes

Your use of the Services is subject to your payment of the applicable fees ("Fees"). You are responsible for paying all Fees and applicable taxes using a payment method offered on the Website.

4.3 Late Payments

If your payment is past due, we may, at our sole discretion, (i) administer a fee for non-sufficient funds in case a payment method fails, (ii) suspend or terminate the Service, and (iii) pursue all remedies otherwise available to us. Any amount not paid when due shall be subject to late fees at a rate of two percent (2%) per month, or the maximum amount allowable by applicable law, whichever is less. You agree to reimburse IntroVet for any reasonable costs and expenses incurred in the course of collecting payment past due.

4.4 Membership Renewal

Our continuous service program avoids service interruption by automatically renewing your Subscription at the best available rate. Your renewal will guarantee uninterrupted service until the new expiration date of your renewed Subscription. You will receive an email notification that your membership will automatically renew at least 30 days and 15 days prior to the renewal date.

In order to receive the email reminder of your upcoming auto-renewal, you are responsible for maintaining a valid email address with us, and you are responsible for checking your email account for our reminder emails. We are not liable for charges you incur due to your failure to maintain a valid and current email address, your failure to check your email, your failure to remain subscribed and opted into receiving emails, or your failure to whitelist [email protected] to prevent our emails from going to your spam folder. We make no refund exceptions for any such failures.

4.5 Refunds for Duplicate Charges

Our payment system allows for duplicate orders for gifting purposes or for members to accept various specials and discounts. It is therefore possible to sign-up for multiple accounts, even under the same name or email address. The Customer accepts responsibility for any duplicate charges created. If either the Customer or an IntroVet team member finds a duplicate charge, the Customer is entitled to a maximum of 60 days' worth of refunds. The Customer is responsible for tracking their payments and must request cancellation if they intentionally or unintentionally make a duplicate charge.

5. Cancellation and Refund Policies

The following policies are strictly enforced to keep our costs reasonable. The specificity of these rules reflects the operational realities of planning high-value, date-specific events where enrollment numbers directly impact financial commitments for venues, speakers, and materials.

5.1 Webinar and In-Person Event Cancellation by Registrant

• Refund Deadline: Registration fees are non-refundable beginning on the 60th calendar day prior to the Webinar or In-Person Event (the "Refund Deadline") and thereafter. All requests for a refund must be received in writing prior to the Refund Deadline to be eligible. We cannot honor any refund request submitted after the Refund Deadline for any reason, without exception.
• Cancellation Procedure: To be eligible for a refund, a cancellation request must be received by us in writing at [email protected] prior to the Refund Deadline.
• Cancellation Fee: All eligible refund requests submitted prior to the Refund Deadline are subject to a $50 cancellation processing fee (the "Cancellation Fee").
• No Partial Refunds: We do not offer partial refunds. For example, IntroVet Academy Members are not eligible for refunds for single Events or Courses under any circumstances.
• No Transfers: Registration is exclusively for the registered party and is strictly non-transferable.
• Refund Processing: Eligible refunds will be processed via check or reimbursed to the credit card used for payment. Your refund amount will be the Registration Fee minus the Cancellation Fee. Please allow 15 calendar days to receive your refund.

5.2 Cancellation or Rescheduling by IntroVet

• Refunds Due to Registration Refusal: IntroVet reserves the right to refuse or cancel any registration for any reason. If IntroVet refuses or cancels a registration, the registrant will be offered a full refund, provided such cancellation is not the result of the Registrant breaking the code of conduct as described in these Terms and Conditions, or a violation of the eligibility requirements.
• Refunds Due to Event Cancellation: IntroVet reserves the right to cancel an Event due to low enrollment, inclement weather, or any other circumstances which would make the Event non-viable. If IntroVet cancels an Event, registrants will be offered a full refund.
• Refund Option Due to Rescheduling of Event: Should circumstances arise that result in the necessary rescheduling of an Event, registrants will have the option to either A) receive a full refund, or B) transfer their registration to the same Event at the rescheduled date. To be eligible for a refund, your request must be submitted in writing within 14 days after the notice of rescheduling is published.

5.3 IntroVet Academy Membership Cancellation

You may cancel your IntroVet Academy Membership ("Membership") at any time by providing IntroVet with not less than five (5) business days' prior written notice. Your cancellation notice must be received not less than five (5) business days prior to the automatic renewal of your Membership to avoid being charged for the renewal. Upon cancellation, you will still have access to all Membership benefits through the last day of your current membership period, and you will not incur any further charges.

5.4 On Demand and Certificate Course Cancellation

Registration fees to On Demand and Certificate Courses are non-refundable.

6. User Obligations and Code of Conduct

As a precondition to use the Services, you warrant and guarantee that you will abide by all applicable local, state, national, and international laws and regulations. You agree that you will not interfere with the use and enjoyment of the Services by other users or interfere with IntroVet's operation and management of the Services.

6.1 Code of Conduct

All registrants, by virtue of their registration, agree to abide by IntroVet's Code of Conduct. Speaker presentations and IntroVet Services are protected by copyrights. Recording, photography, and videography by any unauthorized person is strictly prohibited. IntroVet® is dedicated to providing a harassment-free conference experience for everyone, regardless of gender, gender identity and expression, age, sexual orientation, disability, physical appearance, body size, race, ethnicity, religion (or lack thereof), or technology choices. We do not tolerate harassment of Event participants in any form, whether physical, verbal, or in digital or printed materials. Sexual or rude language and imagery is not appropriate for anything related to our Events. Event registrants, participants, exhibitors, sponsors, and advertisers are required to follow the Code of Conduct stipulated by IntroVet® including all updates, additions and modifications we make to the Code of Conduct from time to time, whether verbal or in writing, and cooperate with Event staff in Code of Conduct enforcement. This Code of Conduct applies to personal conduct as well as to Sponsor Participation and all related materials.

Any person found to be violating these rules and any other Event conduct rules instituted by IntroVet® from time to time may be expelled from the Event without a refund, and/or refused attendance at future Events, at the sole and absolute discretion of IntroVet® and potentially subject to other legal recourse.

6.2 Prohibited User-Generated Content

You agree that you will not use the Services to upload, download, post, email, transmit or otherwise make available any Content that:

• is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable;
• you do not have a right to make available under any law or under contractual or fiduciary relationships;
• infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party;
• constitutes any unsolicited or unauthorized advertising, promotional materials, or spam; or
• contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.

6.3 Restricted Actions

This comprehensive list of restricted actions is designed to protect IntroVet's digital assets, platform integrity, and intellectual property from a wide range of modern digital threats, moving beyond the scope of a traditional in-person code of conduct. You covenant that you will not:

1. Engage in a direct or indirect act to modify, translate, or copy any Content, including but not limited to the use of AI notetakers and screen recording devices;
2. Misrepresent your identity (e.g., represent that you are someone else or are affiliated with someone that you are not);
3. Make use of the Services to do anything other than to carry out activities which are normally related to activities conducted using the Services;
4. Reverse engineer, de-compile, disassemble or otherwise attempt to discover the source code or underlying ideas or algorithms in any part of the Services;
5. Rent, lease, distribute, license, sublicense, sell, resell, assign, transfer, timeshare, offer in a service bureau, or otherwise make any part of the Services available to any third party, other than to an Authorized User;
6. Damage, disable, overburden or impair our servers or network, or interfere with any other party's use and enjoyment of the Services;
7. Copy, or make derivative work from, any part of the Services in any medium, including use of a frame or border environment, or other framing technique, using any device including spiders, data mining, robots, or similar data gathering means;
8. Access the Services in order to build a commercially available product or service which competes with the Services;
9. Copy any features, functions, integrations, interfaces or graphics which are part of the Services;
10. Violate any Laws;
11. Make statements on any part of the Services on any topic which could reasonably be considered false or misleading;
12. Willfully tamper with the security of the Services, including attempting to probe, scan or test the vulnerability of the Services or to breach its security or authentication measures;
13. Share any sensitive data with us which, in the normal course of events, would demand special handling and introduce a security burden on us that is not agreed upon by us in writing in advance of receipt of such data;
14. Transmit any information through the Services which may be unlawful, threatening, abusive, libelous, defamatory, obscene, vulgar, indecent, inflammatory, sexually explicit, pornographic or profane;
15. Transmit any information that is considered "spam," constitutes unauthorized or unsolicited advertising, chain letters, or any form of lottery or gambling;
16. Transmit any information that contains or installs any viruses, worms, malware, Trojan horses or other content that is designed or intended to disrupt, damage or limit the function of any software, hardware or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of any third party;
17. Transmit any information that violates the privacy of any third party;
18. Attempt to gain unauthorized access to the Services or our computer systems or networks through hacking, password mining or any other means; or

   19. Engage in any activity that could jeopardize your safety or the safety of others, including texting, streaming, e-mailing, or using the Services while driving, running, or participating in other activities that require your attention to safety.

We reserve the right to investigate and prosecute, to the fullest extent of the law, any violation of the above.

6.4 Prohibition on Recording, Transcription, and Use of Automated Notetaking Services

All Content from webinars, courses, workshops, conferences, presentations, and related materials provided by IntroVet are the exclusive intellectual property of IntroVet and its licensors and are protected by copyright law. Your access to the Content is for personal, educational, and non-commercial viewing during the timeframe specified in your registration to the course, webinar, workshop, or conference only. At IntroVet’s discretion, users registered for a live event may be given access to a recording of the event for a specified period of time, viewable solely from inside a registrant’s personal IntroVet account.

You are expressly prohibited from recording, capturing, transcribing, photographing, reproducing, or redistributing any part of any IntroVet course (webinar, onsite conference, on-demand course, or otherwise), including its audio, video, presentations, chat communications, and Q&A sessions, by any means whatsoever.

This prohibition explicitly includes, but is not limited to, the use of any third-party artificial intelligence (AI) notetaking, transcription, or summarization tools or services (e.g., Otter.ai, Fireflies.ai, Krisp, Tactiq), whether they operate as a browser extension, desktop application, mobile application, or join the webinar as a distinct participant. The use of any automated system to create a transcript or summary of the Content is strictly forbidden.

By accessing the webinar, you acknowledge that the use of such tools constitutes a direct and material violation of IntroVet's intellectual property rights and creates significant data security and privacy risks for all presenters and participants. You further acknowledge that unauthorized recording of communications may violate state and federal wiretap laws, for which you may be held liable.

You are solely responsible for any and all damages, liabilities, or legal actions arising from your violation of this policy. You agree to indemnify and hold harmless IntroVet, its affiliates, presenters, and other participants from any and all claims, losses, liabilities, damages, and expenses (including reasonable attorneys' fees) resulting from your unauthorized use of recording or AI notetaking tools in connection with any IntroVet webinar.

Violation of this policy constitutes a material breach of these Terms of Use and will result in the immediate termination of your access to the webinar without refund. IntroVet further reserves the right to permanently suspend your account, prohibit you from accessing all future IntroVet services, and pursue all available legal and equitable remedies to the fullest extent of the law.

 7. Intellectual Property Rights

7.1 Ownership of Content

The Content of the Services is the property of IntroVet, its licensors, sponsors, partners, advertisers, content providers or other third parties and is protected by law. The reproduction, transmission, distribution, sale, publication, broadcast, circulation or dissemination of any Content by you, or by you through any other person or entity, is strictly prohibited and unlawful unless express written consent is separately obtained from the owner of such Content. You may not alter, delete, obscure or conceal any copyright or other notices appearing in any Content. You will not obtain any ownership interest in the Services or any modifications to the Services as a result of your access and use of the Services.

7.2 User-Generated Content and Customer Input

By contributing user-generated Content to any of the Services or social media profiles, you acknowledge that this information is available to the public and grant IntroVet a nonexclusive, royalty-free, worldwide, transferrable, sublicensable, irrevocable, perpetual license to display, reproduce, transmit, modify, use, or incorporate such user-generated Content or any Customer Input into the Services. IntroVet may use such content for internal and external marketing purposes. You are solely responsible for the user-generated Content you submit. IntroVet retains the right to delete, move, edit, or remove any Content from the Services for any reason.

7.3 Photography and Video Release

Through your registration and attendance of an IntroVet Event, you expressly acknowledge and agree that you may be photographed or recorded. IntroVet reserves the right to use any photograph or video taken at any IntroVet event without the express written permission of those included for promotional purposes in publications or other media. This "opt-out" model makes promotional photography legally permissible by default while providing recourse for individuals. Anyone attending an IntroVet Event who does not wish to have their image recorded for distribution must send a written notice and an identifying photograph to [email protected] within 15 days after the Event. Upon receipt of the notice, IntroVet will make commercially reasonable efforts to exclude the requesting party's image from any promotional media.

7.4 Notification of Claimed Copyright Infringement

Pursuant to 17 U.S.C. Section 512(c)(2) of the Copyright Act, IntroVet designates the following as its agent for receipt of notifications of claimed copyright infringement:

• Email: [email protected]
• Subject Line: DMCA Notice

Please include a detailed description of the  allegedly infringing material and its  location, your contact information, and a statement made under penalty of perjury that you are the copyright owner or are authorized to act on the owner's behalf.

8. Third-Party Websites and Content

The Services may contain advertisements or links to third-party websites, but the inclusion of such advertisements or links does not imply endorsement of the advertised products or services. IntroVet shall not be responsible for any loss or damage of any kind incurred as a result of the presence of such advertisements on the Services. Any materials, information, products, and services provided by third parties are those of the respective third party and not of IntroVet. IntroVet makes no representation with respect to, nor does it guarantee or endorse, the quality, non-infringement, accuracy, completeness, timeliness, or reliability of such third-party materials, information, services or products. Use of the Internet and the Services is solely at your risk.

9. Disclaimers of Warranties

IN ADDITION TO ANY OTHER DISCLAIMERS SET OUT IN THESE TERMS OF USE, THE SERVICES, INCLUDING ALL CONTENT AND FUNCTIONS, ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. YOUR USE OF THE SERVICES IS AT YOUR OWN RISK.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, INTROVET DISCLAIMS ANY AND ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, RELIABILITY, OR ACCURACY.

THE SERVICES AND CONTENT ARE INTENDED FOR THE EDUCATION OF VETERINARY PROFESSIONALS ONLY AND ARE NOT A SUBSTITUTE FOR PROFESSIONAL VETERINARY ADVICE, DIAGNOSIS, OR TREATMENT. THE MATERIALS PROVIDED ARE INTERPRETATIONS OF INTROVET AND/OR ITS DIRECTORS, OFFICERS, MANAGERS, EMPLOYEES, INDEPENDENT CONTRACTORS, AND AGENTS. WHILE WE STRIVE TO PROVIDE ACCURATE AND UP-TO-DATE EDUCATIONAL CONTENT, VETERINARY REGULATIONS, FDA GUIDELINES, AND INDUSTRY BEST PRACTICES ARE SUBJECT TO CHANGE. SOME MATERIALS MAY BECOME OUTDATED. WE MAKE NO GUARANTEES THAT THE INFORMATION PROVIDED IS CURRENT, COMPLETE, OR COMPLIANT WITH THE LATEST VETERINARY GUIDELINES OR LAWS.

IT IS YOUR RESPONSIBILITY TO VERIFY THE ACCURACY, APPLICABILITY, AND COMPLIANCE OF ANY INFORMATION BEFORE RELYING ON IT. YOU SHOULD NOT RELY SOLELY ON THE INFORMATION FROM THE SERVICES BUT INSTEAD VERIFY ALL MEDICAL INFORMATION, INCLUDING DRUG DOSAGES AND TREATMENT PROTOCOLS, AGAINST VETERINARY LITERATURE AND PROFESSIONAL GUIDELINES. RELIANCE ON ANY CONTENT AND ANY OTHER INFORMATION OBTAINED THROUGH THE SERVICES IS SOLELY AT YOUR OWN RISK.

WE DO NOT WARRANT THAT THE SERVICES OR THE FUNCTIONS THEREIN WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT THE SERVICES ARE FREE OF VIRUSES OR ANY HARMFUL COMPONENTS. YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA RESULTING FROM YOUR USE OF THE SERVICES.

10. Limitation of Liability and Indemnification

10.1 Limitation of Liability

UNDER NO CIRCUMSTANCES WILL INTROVET, ITS REPRESENTATIVES, AFFILIATES, SUPPLIERS, OR OTHER BUSINESS PARTNERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES ARISING FROM OR RELATING TO THE USE OF THE SERVICES. THIS INCLUDES, BUT IS NOT LIMITED TO, ANY LOSS OF PROFIT, EARNINGS, ANTICIPATED EARNINGS, INTERRUPTION OR LOSS OF BUSINESS, OR ANY CONSEQUENTIAL LOSSES, PROBLEMS, OR FAULTS HOWSOEVER ARISING OUT OF THE USE OF THE SERVICES.

INTROVET IS NOT RESPONSIBLE FOR THE ACTIONS, CONTENT, INFORMATION, OR DATA OF THIRD PARTIES, AND YOU RELEASE US, OUR DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS FROM ANY CLAIMS AND DAMAGES, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), KNOWN AND UNKNOWN, ARISING OUT OF OR IN ANY WAY CONNECTED WITH ANY CLAIM YOU HAVE AGAINST ANY SUCH THIRD PARTIES.

IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE SECTION 1542, WHICH SAYS: "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR.".

OUR AGGREGATE LIABILITY ARISING OUT OF THESE TERMS OF USE, THE SERVICES, AND YOUR USE OF THEM WILL NOT EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100) OR THE AMOUNT YOU HAVE PAID US IN THE PAST TWELVE (12) MONTHS. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN SUCH CASES, INTROVET'S LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

ANY CLAIMS ARISING IN CONNECTION WITH YOUR USE OF THE SERVICES AND ANY CONTENT THEREIN MUST BE BROUGHT WITHIN ONE (1) YEAR OF THE DATE OF THE EVENT GIVING RISE TO SUCH ACTION OR BE PERMANENTLY BARRED.

10.2 Indemnification

You agree to indemnify and hold harmless IntroVet, its parent companies, officers, directors, employees, agents, successors and permitted assigns from and against any and all claims and expenses, including reasonable attorney's fees and costs, arising out of: (a) your use of the Services, including your violation of any of the provisions in these Terms of Use; (b) an allegation of facts that, if true, would constitute your breach of any of your representations, warranties, covenants or obligations under these Terms of Use; or (c) negligence or willful misconduct by you or any third party on your behalf.

11. Term and Termination

These Terms of Use will be deemed to be applicable to you upon your use of the Services and will terminate only upon an actual deletion or deactivation of your Account. Abandonment or non-use of the Account will not lead to an automatic termination of your Account.

We may suspend or terminate your access to all or any part of the Services at any time, with or without cause and with or without notice, effective immediately and for any reason deemed appropriate in our sole discretion. We will not be liable to you or any third-party for any termination of your access to the Services.

Upon termination of your Account, all rights and licenses granted pursuant to these Terms of Use will immediately terminate, and we may disable all Authorized User access to the Services. Notwithstanding anything to the contrary, we may retain any of your data in our backups, archives, and disaster recovery systems until such data is deleted in the ordinary course.

The following provisions of these Terms of Use will survive following any termination or expiration: User Obligations and Code of Conduct, Intellectual Property Rights, Disclaimers of Warranties, Limitation of Liability and Indemnification, Dispute Resolution, and all General Provisions. This survival clause ensures that core protective obligations continue to bind you indefinitely, even after the commercial relationship has ended.

12. Event and Continuing Education Policies

12.1 Event Procedures

• Mandatory Check-in/Check-out: For in-person events, the Texas Board of Veterinary Medical Examiners requires that each attendee personally check in AND check out of the conference to receive credit for the CE hours attended.
   
• ID Required: Photo identification may be required at check-in and check-out of In-Person Events in order to receive credit for continuing education hours earned.
   
• Attendance Policy: IntroVet provides continuing education to veterinary professionals. Only licensed veterinarians, veterinary technicians, veterinary nurses, veterinary office administrators, veterinary assistants, veterinary industry members, and approved sponsors and exhibitors with official, paid registration ("Qualified Registrants") are allowed to attend continuing education sessions.

12.2 CE Credit and Verification

IntroVet cannot guarantee your satisfactory completion of any CE course or that you will be granted CE credit for having completed a course. It is your responsibility to verify and track your CE completion status and eligibility for credit. It is also your responsibility to verify that any CE course completed through the Services qualifies for CE credit in your state. This policy shifts the burden of navigating fragmented, state-specific licensing regulations to the licensed professional, reducing IntroVet's administrative overhead and legal risk.

12.3 CE Tracking Through AAVSB RACE

As of January 2021, American Association of Veterinary State Boards Registry of Approved Continuing Education (“AAVSB RACE” or “RACE”) Providers like IntroVet are required to keep a record of each attendee's license number and state. The AAVSB RACE requires that these records be maintained using a centralized database, known as RACEtrack®. Only license numbers and states of licensure are provided to the AAVSB through RACEtrack. No other personal data is shared.

Limitation of Liability: IntroVet is not responsible for, and expressly disclaims any liability arising from, the handling, storage, accuracy, or use of participant information by the AAVSB or its RACEtrack® system. Once attendee information is submitted to the AAVSB, it falls under their privacy, data management, and security policies. AAVSB RACE Privacy Policy . AAVSB RACE Terms

12.4 Accessibility

All meeting space is accessible via wheelchair. Please contact IntroVet at [email protected] with any special accommodation needs as soon as possible so that we may strive to make arrangements for you.

For virtual courses and webinars, IntroVet strives to ensure that all online content is accessible to the widest possible audience. Closed captioning and downloadable materials are provided when available. Participants who require specific digital accessibility accommodations should notify IntroVet prior to registration or attendance so that reasonable efforts can be made to support participation.

13. Dispute Resolution

13.1 Governing Law and Exclusive Venue

These Terms of Use and any access to or use of the Services shall be governed by, and construed in accordance with, the internal laws of the State of Texas and the federal laws of the United States of America, without giving effect to any choice or conflict of law provision or rule. You agree that all disputes arising under or related to your use or access of the Services shall be brought solely in the federal and state courts situated in the County of Bexar, in the State of Texas. You consent to personal jurisdiction and venue in these courts.

13.2 Mandatory Arbitration

Any controversy, dispute, disagreement or claim arising out of, relating to or in connection with our Services or any breach thereof, including any question regarding its existence, validity or termination, shall be finally and conclusively resolved by arbitration under the International Commercial Arbitration Act, 2017, SO 2017, c 2 (the "Rules"). There shall be one arbitrator selected in accordance with the Rules. The parties to the arbitration shall equally share the fees of the arbitrator and the facility fees, and the parties shall each bear their own legal costs and expenses of the arbitration; provided, that the arbitrator shall have the authority to award such fees, costs and expenses in the decision of the arbitrator. Any decision of the arbitrator shall be final and binding on the parties and there shall be no right to appeal such decision. Notwithstanding the foregoing, each party shall have the right to seek injunctive or other equitable relief that may be related to the breach of confidentiality obligations or violation of the Intellectual Property Rights set forth in these Terms of Use.

13.3 Waiver of Class Proceedings

You hereby waive any right you may have to commence or participate in any class action lawsuit against IntroVet related to any claim, dispute or controversy and, where applicable, you and any Authorized Users hereby agree to opt out of any class proceeding against us otherwise commenced.

14. General Provisions

14.1 Entire Agreement

These Terms of Use, in combination with all policies and guidelines of IntroVet (including the Privacy Policy), incorporated by reference, constitute the entire agreement between you and IntroVet and supersede all prior communications, agreements and understandings, written or oral, with respect to the subject matter of our Terms. This clause provides IntroVet with a single source of truth for the legal relationship, preventing disputes based on informal communications.

14.2 Modification of Terms

IntroVet reserves the right, at our sole discretion, to amend these Terms of Use at any time and will update these Terms of Use in the event of any such amendments by posting the amended Terms on our Website. Your continued use of our Services following such notification shall constitute your affirmative acknowledgement of these Terms of Use, the modification, and agreement to abide and be bound by our Terms, as amended. If at any time you choose not to accept our revised Terms, then please do not use the Services and, as applicable, terminate your Account.
 

14.3 Notices

Except as otherwise stated in our Terms or as expressly required by law, any notice to us shall be given in writing by email to [email protected]. Any notice to you shall be given to the most current email address in your Account.

14.4 Permission for Communication

You agree that when you provide us your e-mail address or other personally identifying information, you consent to receive communications from us in electronic formats. You agree that our Terms, agreements, notices, disclosures and other communications that we provide you electronically satisfy any legal requirement that such communications would satisfy if they were in writing.
 

14.5 Waiver

Failure by any party to insist upon the strict performance of any of the covenants, agreements, terms, provisions or conditions contained in the Terms or to exercise any election shall not be construed as a waiver or relinquishment of such covenant, agreement, term, provision or condition but the same shall continue and remain in full force. No waiver shall be deemed to have been made unless expressed in writing.

14.6 Severability

If any portion or provision of our Terms shall to any extent be declared illegal or unenforceable by a court of competent jurisdiction, then the remainder of our Terms, or the application of such portion or provision in circumstances other than those as to which it is so declared illegal or unenforceable, shall not be affected thereby, and each portion and provision of our Terms shall be valid and enforceable to the fullest extent permitted by law.
 

14.7 Assignability

The rights, responsibilities, or obligations granted or assumed with respect to these Terms of Use and any subscription purchased by you through the Services may not be assigned by you, in whole or in part, without first obtaining IntroVet's written consent.
 

14.8 Headings and Summaries

The headings, captions and summaries in these Terms of Use are for convenience only and in no way define or describe the scope or content of any provision of these Terms of Use.

14.9 Use of Services Outside of the United States

IntroVet makes no claims regarding access or use of the Services or the Content outside of the United States. If you use or access the Services or the Content outside of the United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction as well as these Terms and Conditions.