PRIVACY POLICY

Effective Date: October 16, 2025
Last Updated: October 16, 2025

1.0 Introduction

1.1 Our Commitment to Your Privacy

This Privacy Policy applies to all citizens and legal permanent residents of the United States. In this privacy statement, we explain what we do with the data we obtain about you via www.introvetce.com. We recommend you carefully read this statement. In our processing, we comply with the requirements of privacy legislation. That means, among other things, that:

IntroVet® is the sole owner of the information collected on this site. If you have any questions, or want to know exactly what data we keep of you, please contact us using the information provided in Section 11.0 of this policy.

1.2 Scope of This Policy

This policy governs the personal information we collect from users of our website, members, and conference registrants. This includes information collected directly from you when you interact with our services, information we collect automatically when you navigate our website, and information we may obtain from third-party sources. This policy applies to all services, events, and platforms operated by IntroVet.

1.3 Definitions

For the purposes of this policy, the following terms have the meanings defined by the California Privacy Rights Act (CPRA):

• Personal Information: Information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
• Sensitive Personal Information (SPI): A specific subset of Personal Information that includes government identifiers (like a Social Security number), account log-in credentials with passwords, precise geolocation, racial or ethnic origin, and the contents of a consumer's mail, email, or text messages, among other categories.
• Sale: Disclosing, disseminating, or otherwise making available a consumer's personal information to a third party for monetary or other valuable consideration.
• Sharing: Disclosing, disseminating, or otherwise making available a consumer's personal information to a third party for cross-context behavioral advertising.
• Service Provider: A person or entity that processes personal information on behalf of a business for a business purpose pursuant to a written contract.
• Third Party: A person or entity other than the consumer, business, or service provider.

2.0 The Personal Information We Collect and Why

We collect personal information to manage our website, operate our membership and conference registrant database, respond to service requests, improve our services, and innovate conference experiences. The collection, use, and retention of your personal information is limited to purposes that a consumer would reasonably expect and that are compatible with those expectations.

2.1 Information You Voluntarily Provide to Us

We only have access to and collect information that you voluntarily give us via email, webforms, or other direct contact.

• For Event Registration and Membership: When you register for one of our events or purchase a monthly or annual membership (subscription), we request information on our registration form. You must provide contact information (like name and billing address) and financial information (like credit card number and expiration date). This information is used for billing purposes and to fill your registration or membership orders. If we have trouble processing an order, we will use this information to contact you. We will also use this information to contact you with reminders or other notices leading up to the event for which you have registered.
• For Communications and Service Requests: When you contact us through phone, mail, email, or webforms, we collect identifiers such as your first and last name, email address, and telephone number. We may also collect any professional or employment-related information you choose to provide. This information is used for our legitimate interests, including responding to your inquiries and managing our member and registrant database.
• For Marketing and Newsletters: When you register for an IntroVet® conference, we will contact you via email regarding important event details. We may also contact you via email in the future to tell you about future events, updates pertaining to IntroVet, veterinary news, and special offers from our sponsors. Emails may also be sent by sponsors of a course for which you are registered. You may opt-out of promotional emails at any time by using the opt-out link provided in the email.

2.2 Information We Collect from Third-Party Sources

In addition to the information you provide directly, we may collect information from other third-party sources. Such third-party sources may change over time but have included social networks, public websites, and public databases. Under California law, we are required to inform you of the categories of sources from which we collect personal information. This information, which may include identifiers and professional or employment-related information, is used to supplement our records, maintain accuracy, and better understand the professional community we serve. This practice is directly related to your "Right to Correct," as you have the right to request the correction of any inaccurate information we hold about you, regardless of its source.

2.3 Information We Collect Automatically

When you visit and interact with our website, we may automatically collect certain information for purposes such as complying with legal obligations or improving our services. This information includes:

• Internet or Other Electronic Network Activity Information: This may include, but is not limited to, your browsing history, search history, and information regarding your interaction with our website, applications, or advertisements.
• Geolocation Data: We may collect geolocation data inferred from your IP address.
• IP Address: We collect your IP address to comply with legal obligations and for security purposes.

2.4 Sensitive Personal Information (SPI)

We collect certain information that is classified as Sensitive Personal Information (SPI) under California law. Specifically, when you make a purchase, we collect

Financial Information, such as a credit card number and its required security code or password, through our secure online merchant service provider. This act of collection and processing triggers specific rights and obligations. While we state that credit card information is never stored on our servers, it is still collected and processed to complete the transaction and stored on the payment processor’s server. The use of this SPI is strictly limited to the purpose for which it was originally collected: to provide the goods or services you requested. Under California law, you have the right to limit the use and disclosure of your SPI. For more information on how to exercise this right, please see Section 7.2, "Your California Privacy Rights."

2.5 Summary Table of Data Processing Activities

The following table summarizes our personal information collection, use, and sharing practices over the past 12 months, as required by the CPRA.

Table 1: Summary of Personal Information Processing Activities

3.0 How We Share and Disclose Your Information

We do not sell your personal information except in the context described below regarding event sponsors. We only share or disclose data to other recipients for legitimate and specified purposes.

3.1 Sharing with Service Providers

We disclose personal information to our third-party service providers who perform functions on our behalf, such as payment processing, website hosting, database management, and email distribution. When we disclose personal information for a business purpose, we enter into a contract that describes the purpose and requires the recipient to keep that personal information confidential and not use it for any purpose except performing the contract.

3.2 Sharing with Event Sponsors

We rely on support from third-party sponsors in bringing events to you at a reasonable cost. As part of our sponsorship agreements, emails may be sent by sponsors of a course for which you are registered. This may involve providing our sponsors with a list of event attendees, which can include your name, professional title, and email address. Under California law, the disclosure of personal information to a third party in exchange for monetary or other valuable consideration (such as sponsorship fees) may be considered a "sale". You have the right to opt out of this practice. Please see Section 7.2 for instructions on how to exercise your "Right to Opt-Out of Sale or Sharing."

3.3 Disclosures for Legal Purposes

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety. We anticipate fully complying with all our obligations, and availing ourselves of all our rights, under the USA Patriot Act, which allows for the monitoring of content upon request of an operator or law enforcement.

3.4 Business Transfers

If our website or organization is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners. In such an event, we will preserve your opt-out preferences regarding the sale or sharing of personal information.

4.0 Data Retention

We retain your personal information only for as long as it is necessary to fulfill the purposes for which it was collected, including to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. For business records related to services, transactions, and communications, we retain this data for a period of 7 years following the termination of the service, unless a longer retention period is required or permitted by law, state veterinary boards, or the AAVSB RACE. We will not retain personal information for longer than is reasonably necessary for the disclosed purpose.

5.0 Cookies, Tracking Technologies, and Privacy Signals

5.1 Use of Cookies

Our website uses cookies. Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. We use cookies and similar technologies for storing and honoring your preferences and settings, enabling you to sign in, providing interest-based advertising, combating fraud, analyzing how our products perform, and fulfilling other legitimate purposes. For more detailed information about the cookies we use, please refer to our Cookie Policy.

5.2 "Do Not Track" and Global Privacy Control (GPC)

Our website does not respond to and does not support the Do Not Track (DNT) header request field. However, in accordance with the California Privacy Rights Act, we recognize and honor opt-out preference signals sent via the Global Privacy Control (GPC).

6.0 Data Security

We are committed to the security of personal data. IntroVet® takes reasonable precautions to help protect your information and to keep any information you provide to us safe and secure according to industry standards. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

Our security measures include:

• Online Security: When you submit sensitive information via the website, we take efforts to protect your information both online and offline. We use encryption to protect sensitive information transmitted online, such as financial data. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page. Credit card information is never stored on our servers and is transmitted via a secure online merchant service provider.
• Offline Security: We also have policies and procedures in place to reasonably protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment.
• Security Disclaimer: Please be advised that, although we take reasonable technological precautions to protect your data, no data in storage or transmitted over the Internet can be guaranteed to be 100% secure. Therefore, we do not represent or warrant that your information will be absolutely secure. Any transmission of data via our website is at your own risk.

7.0 Your Privacy Rights and Choices

We respect your right to access your personal data or have it corrected or deleted at your request. You may opt out of any future contacts from us at any time, subject to the exceptions noted below.

7.1 Rights for All Users

You can do the following at any time by contacting us via the email address given on our website:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
• Opt-Out of Marketing Communications: You may opt out of future promotional emails from us at any time by using the opt-out link provided in the email. Please note that this will not opt you out of receiving transactional or service-related communications, such as registration confirmations or important event updates. It MAY, however, opt you out of receiving CE Certificates. Please email IntroVet®, if you are not receiving CE Certificates.

7.2 Your Regional US State Privacy Rights

This section supplements the rest of this Privacy Policy and applies solely to residents of The United States. This section describes your regional rights and explains how to exercise them.

• The Right to Know: You have the right to request that we disclose to you: (1) the categories and specific pieces of personal information we have collected about you; (2) the categories of sources for that information; (3) the business or commercial purposes for collecting, selling, or sharing that information; and (4) the categories of third parties to whom we disclose that information.
• The Right to Delete: You have the right to request the deletion of your personal information that we have collected and retained, subject to certain exceptions. For example, we may deny your deletion request if retaining the information is necessary for us to complete the transaction for which we collected the information or to comply with a legal obligation.
• The Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
• The Right to Opt-Out of Sale or Sharing: You have the right to direct us not to sell your personal information or share it for the purpose of cross-context behavioral advertising. As described in Section 3.2, providing attendee lists to event sponsors may constitute a "sale". You can exercise this right by clicking the "Do Not Sell or Share My Personal Information" link on our website footer or by enabling the Global Privacy Control signal in your browser.
• The Right to Limit Use and Disclosure of Sensitive Personal Information (SPI): You have the right to direct us to limit our use and disclosure of your SPI to that which is necessary to perform the services or provide the goods you requested. As we only process your financial SPI for the purpose of completing your transaction, our use is already limited. However, you can formally exercise this right by clicking the "Limit the Use of My Sensitive Personal Information" link on our website footer.
• The Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge you different prices, or provide you with a different level or quality of goods or services for exercising your rights.

7.3 How to Exercise Your Rights

To exercise the rights described above, please submit a verifiable consumer request to us. A verifiable consumer request must provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information. Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

You may submit a request to us by emailing us at [email protected].

We will respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.

8.0 Children's Privacy

Our website is not designed to attract children, and it is not our intent to collect personal data from children under the age of consent in their country of residence. In accordance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under the age of 13. We therefore request that children under the age of 13 do not submit any personal data to us. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.

9.0 Third-Party Websites, Links, and Promotions

This privacy statement does not apply to third-party websites connected by links on our website. While we strive to maintain helpful and relevant content and to work with sponsors and advertisers who do the same, IntroVet® does not review or control third-party websites that link to or from this website, is not responsible for their content, and makes no representation or warranty that such content is accurate or appropriate. Your use of such third-party websites is on your own initiative and at your own risk and may be subject to the other sites' terms of use. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

Your correspondence or participation in the promotions of any advertisers are solely between you and the advertiser, are at your own risk, and we disclaim any responsibility for same.

10.0 Amendments to This Privacy Policy

We reserve the right to make amendments to this privacy statement at any time. We will give reasonable notice of any material changes by posting a notice on the site homepage. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. The "Last Updated" date at the top of this policy will indicate when the latest revisions were made.

11.0 Contact Information

If you have questions about this privacy policy, have a concern about our use of your data, or wish to exercise your rights, you can contact us via email at [email protected].